General Terms & Conditions


Included in the price:







This coverage does not include damages caused to the tyres, wheels, glass, and car mirrors. In order to insure these items, the client can purchase a different insurance (SCDW). The price of this insurance is explained a little later. 




In case of any accidents or damages to the vehicle, the customer is required to fill out an accident report and deliver it to our office. Also, if the vehicle is stolen, the customer is required to report to the police and submit the complaint in our office.




Any accidents or damages to the vehicle not notified shall be construed as negligence by the customer and this may incur to additional charges.


 The concerted third party insurance covers the renter and authorized drivers against liability by amount of seventy million euros (70.000.000.- €).




Not included in the price and considered extras:


For you complete tranquility, the SCDW insurance which covers damages to tyres, wheels, glass, and mirrors. This insurance acts as a complement for the CDW insurance:





Additional Drivers: € 5 / day. Maximum of € 45 per driver per hire period




Insurance "Young driver" for drivers between 21-25 years old: €10/day


In these cases there is no possibility to cancel the Excess, and hiring is only allowed for groups A, B, 




Any accessory GPS, child seats, etc .. Prices are available to the customer at the time of booking on our website.




Not covered by insurance:


It is the resposibility of the renter the following cases of loss or damage:





Credit cards


VISA, Mastercard, and AMEX are accepted. Both the excess and the return of the excess deposit should always be done with credit cards. Only In the event that the renter chooses the SCDW option, payment by debit card will be allowed.






24 hours, 365 days a year.




Fuel policy


The car will be full of  fuel, and the client must return the car full




Traffic Fines


Iscar Rent a car  SL charges an administrative fee of 20 Euros (VAT included) to the client when we receive a traffic ticket. iscar Rent a car  is obliged by law to provide information of the rente to the authorities in case of a traffic fine.


This fee does not include the payment of the traffic fine; The customer must pay the authorities directly.




Abandonment of the vehicle


Clients abandoning vehicles elsewhere than the agreed in the lease shall be liable for costs incurred for breach of contract. Moreover, apart from the daily rental fee, a daily charge of 30.25 Euros (VAT included) penalty will apply.









Standard or extreme cleaning


The rental price includes a standard cleaning of the vehicle, however, if the vehicle is returned extremely dirty,Iscar Rent a car SL will be forced to charge € 50 for special cleaning.




Cancellation policy


Cancellations without penalty must be made with a minimum of 96 hours respect to the start of rent which shall be considered at 08.00 am on the first day. Otherwise the following shall apply: - Between 96 and 72 h be paid 25% of the total agreed price. - Between 72 h and 48 h, 50% will be paid the agreed price. - Between 48 and 24 hours will be paid 75% of the total agreed price. - Less than 24 hours shall be paid 100% of the total agreed price.




Late return of the vehicle


If the vehicle is returned later than the date agreed in the lease, the insurance will be invalidated, and the customer will be responsible for payment of € 30.25 per day (VAT included). In addition to this payment, the customer will also be responsible for paying the daily rental rate.





Pick up at the airport

Delivery service at the airport is free. The customer will pay the parking fee at Palma airport at the time of collection. The amount of the ticket should not exceed € 5, and if it does the client can claim the amount exceeded except in deliveries between 22:00 to 8:00, when it can reach up to € 20. Iscar Rent a car will pay the parking fee when the customer returns the vehicle at the termination of his contract.